MSP & Vendor Audit
Is Your MSP Actually Doing the Work?
Independent verification that your outsourced IT is delivering what they promised.
The Situation
You're paying your managed service provider thousands of dollars a month. They send you reports. The reports say everything is green. But you have a nagging suspicion that "green" and "actually being done" might not be the same thing.
Maybe you discovered systems that were supposed to be patched but weren't. Maybe response times have been slipping. Maybe you just have no independent way to evaluate whether the money you're spending is producing the results you're paying for.
This isn't about distrust. It's about verification. You audit your financials. You verify your insurance coverage. Your IT operations deserve the same standard.
What We Do
We independently assess the work your MSP or IT vendor is performing against their contractual obligations and industry standards. We verify the claims in their reports, evaluate the quality of their work, and document where delivery matches — or doesn't match — what you're paying for.
We're not here to blow up your vendor relationship. We're here to give you evidence so you can have an informed conversation — whether that's renegotiating terms, holding them accountable, or confirming they're doing a good job.
What You Get
Contract vs. Reality Analysis — Side-by-side comparison of what your MSP agreement requires and what's actually being delivered. SLAs, patching, monitoring, backup management — verified independently.
Technical Verification Report — Evidence-based assessment of the work being performed. Are systems actually patched? Are backups actually running? Is monitoring actually monitoring?
Gap Documentation — Every discrepancy between contracted services and actual delivery, documented with evidence. Useful for renegotiation, accountability conversations, or vendor transition planning.
Recommendations — Whether the relationship is salvageable with adjustments, needs significant renegotiation, or should be transitioned to a new provider. We call it like we see it.
What You Don't Get
A competing MSP proposal. We don't provide managed services. We don't want your MSP's contract. That independence is exactly why our findings are credible.
How It Works
Discovery Call — Understand your concerns, current contract, and what's triggering the audit
Proposal — Fixed-price engagement scoped to your vendor relationship and environment
Contract Review — Analyze MSP agreement and SLA commitments
Technical Assessment — Independent verification of claimed services
Findings Presentation — Present results to your leadership team
Deliverables — Complete documentation for internal use or vendor negotiation
Investment
MSP & Vendor Audits range from $3,000 to $10,000 depending on the scope of services under review and environment complexity. Fixed price.
Ready to Talk?
If you've been wondering whether your MSP is earning their invoice, let's find out.